{"id":278,"date":"2025-09-01T17:43:29","date_gmt":"2025-09-01T17:43:29","guid":{"rendered":"https:\/\/pinkerbelledp.co.nz\/?page_id=278"},"modified":"2025-09-01T17:45:41","modified_gmt":"2025-09-01T17:45:41","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/pinkerbelledp.co.nz\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At Pinkerbelle Direct Promotions (PinkerbelleDP), we strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and responsibilities as a customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(1.0) 30-Day Return Policy:<\/strong><br>We offer a 30-day return window from the date of delivery. If 30 days have passed since your delivery, unfortunately, we can\u2019t offer you a refund or exchange.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(2.0) Eligibility for Returns:<\/strong><br>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>(2.1)<\/strong> The item must be unused, in the same condition that you received it, and in its original packaging.<\/li>\n\n\n\n<li class=\"\"><strong>(2.2)<\/strong> Proof of purchase (order number or receipt) must be provided.<\/li>\n\n\n\n<li class=\"\"><strong>(2.3)<\/strong> Only regular priced items may be refunded;\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>(2.3.1)<\/strong> Sale items are non-refundable, unless they arrive damaged or faulty.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(3.0) Non-Returnable Items:<\/strong><br>Some items are non-returnable, due to hygiene or safety reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>(3.1)<\/strong> Personal health items (e.g., masks, thermometers).<\/li>\n\n\n\n<li class=\"\"><strong>(3.2)<\/strong> Opened beauty or grooming products.<\/li>\n\n\n\n<li class=\"\"><strong>(3.3)<\/strong> Custom or made-to-order products.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(4.0) Damaged or Faulty Items:<\/strong><br>If an item is damaged, defective, or incorrect, please contact us immediately for resolution.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>(4.1)<\/strong> If your item arrives damaged or defective:\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>(4.1.1)<\/strong> Please contact us within 7 days of receiving the item.<\/li>\n\n\n\n<li class=\"\"><strong>(4.1.2)<\/strong> Send us a photo of the item and packaging to help us process your request quickly.<\/li>\n\n\n\n<li class=\"\"><strong>(4.1.3)<\/strong> We will offer a replacement, store credit, or full refund, depending on the situation.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(5.0) Exchanges:<\/strong><br>We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at <strong><a>pdponline@xtra.co.nz<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(6.0) Refund Process:<\/strong><br>Once your return is received and inspected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>(6.1)<\/strong> We\u2019ll notify you via email regarding the approval or rejection of your refund.<\/li>\n\n\n\n<li class=\"\"><strong>(6.2)<\/strong> If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5\u201310 business days.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(7.0) Late or Missing Refunds:<\/strong><br>If you haven\u2019t received a refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>(7.1)<\/strong> Double-check your bank account.<\/li>\n\n\n\n<li class=\"\"><strong>(7.2)<\/strong> Contact your credit card company \u2013 it may take time before your refund is officially posted.<\/li>\n\n\n\n<li class=\"\"><strong>(7.3)<\/strong> If you\u2019ve done all of this and still have not received your refund, please contact us at <strong><a>pdponline@xtra.co.nz<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(8.0) International Orders:<\/strong><br>As we are a New Zealand-based store shipping internationally via dropshipping partners, return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a tracked service.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(9.0) Contact Us:<\/strong><br>If you have questions about returns, refunds, or your order, please contact us at <strong><a>pdponline@xtra.co.nz<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>At Pinkerbelle Direct Promotions (PinkerbelleDP), we strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and responsibilities as a customer. (1.0) 30-Day Return Policy:We offer a 30-day return window from the date of delivery. 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