At Pinkerbelle Direct Promotions (PinkerbelleDP), we strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and responsibilities as a customer.
(1.0) 30-Day Return Policy:
We offer a 30-day return window from the date of delivery. If 30 days have passed since your delivery, unfortunately, we can’t offer you a refund or exchange.
(2.0) Eligibility for Returns:
To be eligible for a return:
- (2.1) The item must be unused, in the same condition that you received it, and in its original packaging.
- (2.2) Proof of purchase (order number or receipt) must be provided.
- (2.3) Only regular priced items may be refunded;
- (2.3.1) Sale items are non-refundable, unless they arrive damaged or faulty.
(3.0) Non-Returnable Items:
Some items are non-returnable, due to hygiene or safety reasons:
- (3.1) Personal health items (e.g., masks, thermometers).
- (3.2) Opened beauty or grooming products.
- (3.3) Custom or made-to-order products.
(4.0) Damaged or Faulty Items:
If an item is damaged, defective, or incorrect, please contact us immediately for resolution.
- (4.1) If your item arrives damaged or defective:
- (4.1.1) Please contact us within 7 days of receiving the item.
- (4.1.2) Send us a photo of the item and packaging to help us process your request quickly.
- (4.1.3) We will offer a replacement, store credit, or full refund, depending on the situation.
(5.0) Exchanges:
We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at [email protected]
(6.0) Refund Process:
Once your return is received and inspected:
- (6.1) We’ll notify you via email regarding the approval or rejection of your refund.
- (6.2) If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
(7.0) Late or Missing Refunds:
If you haven’t received a refund:
- (7.1) Double-check your bank account.
- (7.2) Contact your credit card company – it may take time before your refund is officially posted.
- (7.3) If you’ve done all of this and still have not received your refund, please contact us at [email protected]
(8.0) International Orders:
As we are a New Zealand-based store shipping internationally via dropshipping partners, return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a tracked service.
(9.0) Contact Us:
If you have questions about returns, refunds, or your order, please contact us at [email protected]
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